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Orders are processed within 24 hours of placing your order and shipped Monday through Friday, excluding major holidays. When your order has been processed, it has been put into the warehouse for fulfillment and cannot be canceled. If you make a mistake, please contact us immediately and we'll do our best to resolve the issue. If your order has already shipped, our standard return policy applies.
Orders placed before 11 am EST are usually shipped same day, excluding major holidays. Orders placed after 11 am EST, Monday through Thursday are shipped the following day. Orders placed after 11 am Friday through Sunday are shipped the following Monday. Due to the volume of orders we receive during the holiday season, typically November through December, orders will ship within 2 business days.
Romertopf Clay Cookware is fragile by nature and we want your new Romertopf Cookware to arrive to you in excellent condition! All Romertopf Clay Bakers are packaged with great care, wrapped and secured in approximately 7 layers are large-hole bubble wrap and shipped in heavy-duty 3-ply shipping boxes. The shipping costs shown during checkout are real-time FedEx rates and what it costs us to ship to your destination. We DO NOT charge a handling fee or mark up shipping costs.
Currently, we ship within the continental United States and FedEx is our main carrier, however, on occassion UPS or USPS may be used.
The map below shows general transit times for standard ground service once your order leaves the warehouse. Transit time does not include weekends. Please note that during the Holiday Season, typically November through December, transit times may take longer and holiday closures/shipping policies are according to the carrier.
Estimated Delivery Dates by Carrier shown at checkout. Transit Times do NOT included Saturday and Sunday or major holidays:
FedEx Overnight Priority : Next day delivery by 10:30 am
FedEx Standard Overnight: Next day delivery by 3 pm next day
FedEx 2 Day AM: 2 days transit-delivery by 10:30am
FedEx 2 Day: 2 days transit - delivery by 4:30pm
FedEx Express Saver - 3 days transit - delivery by end of 3rd day
FedEx Ground - Delivery in 1-7 days according to map below
We will keep you up-to-date on your order and here's a list of common order status terms.